Frequently Asked Questions
Everything you need to know about your Equilibria experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental United States. International shipping times vary by location, generally arriving within 7-14 business days.
How do I initiate a return or exchange?
You can return or exchange any unworn, unwashed items with original tags within 30 days of delivery. Simply visit our online portal to generate a prepaid shipping label.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Equilibria, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.